From Excel to Excellence: PowerApps Elevates the Resort Experience

A luxury resort and spa in the US West provides bespoke, white-glove service to its VIP guests. To track every detail of the likes, dislikes, timing, and needs of each guest, the resort relied on a shared Excel spreadsheet to keep staff, from concierge to cooks, up-to-date on each guest.

Our task was to create a more secure, simpler-to-use, and powerful system for tracking the needs of each guest and integrating the solution with their existing customer database system.

Soho was brought in to leverage our skills in data management and user experience to design, build, and deploy a new solution

After gathering detailed requirements and understanding the workflows of the hospitality teams, we built a PowerApps-based solution that managed all the client visit data, including integration with customer database to get their history from previous visits, and presented the right data to the right team members in the form that was most useful to them. Whether it's arrival information for the front desk to schedule a car for airport pickup, housekeeping performing turn-down service, or the kitchen preparing eggs exactly how the guest likes them, each guest gets the exact right service at the exact right time.

We also built a secure, attractive, pre-arrival system that allows guests to enter and verify their desires

In a business that relies on word-of-mouth and repeat customers, being able to provide accurate, secure, easy-to-enter, and easy-to-access guest information is business-critical. We were able to deliver on the needs of our client so that they could serve their guests with perfection.